Terms

General:

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reasons by act of god, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government imposition or restrictions of imports or exports or any other cause not within reasonable control of The Essex Chocolate Fountain Company.

If any part of these terms and conditions is found to be unenforceable as a matter of law all other parts of these terms and conditions shall not be affected and shall remain in force.

To the extent permitted by law The Essex Chocolate Fountain Company except no liability for any loss damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contact between us shall be governed by and constructed in accordance with English law and the English courts shall jurisdiction over any dispute between us.

In these terms and conditions-

'We and Us' means The Essex Chocolate Fountain Company either alone or together with you, as the context requires;

'Working day' means everyday of the year except weekends and English statutory holidays;

'You' means the person ordering goods subject to these terms and conditions;

Prices and Payment:

The prices for goods displayed for sale on this site, are Essex Chocolate Fountain prices plus delivery, and any such additional charges are clearly displayed where apply. Prices displayed are valid and effective only in the United Kingdom.

The Essex Chocolate Fountain Company cannot accept your order until you have paid in full. Upon payment, we will confirm acceptance of your order by email which will be sent to the email address provided on your order details. Whether or not you receive the email our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

The Essex Chocolate Fountain Company is VAT registered.

Credit and Debit Card Payments;

All card payments are processed by PayPal. The Essex Chocolate Fountain Company do not hold any creditcard details.

Your right to cancel your order:

You may cancel your order at any stage before the goods have been dispatched to you.

If you wish to cancel your order this can be done by either phoning our office 01268 545075 between 9am-5pm Monday to Friday or email us at info@essexchocolatefountain.co.uk .

Our Returns and Refunds Policy:

General Exchange, Refunds & Return orders.

If your goods are incorrect, faulty or damaged on delivery (excluding goods damaged in transit) we will exchange the product or issue a full refund to you including delivery charges.

If you are not satisfied with the goods you have received from us for any reason you may return it to us within 28 days of delivery. We will exchange or refund any unused items returned to us, as sold in their original condition and saleable packaging to you. The cost of return and the original postage costs will be at your expense. Refunds will be paid within 14 days of receipt of the return order.

Returns Relating to Delivery Issues

Following despatch all orders will be delivered by courier. Standard delivery service is 48hrs. Special delivery service (additional cost) is 24hrs (although not guaranteed). Both services exclude weekends and bank holidays. The courier will require a signature on delivery.

The courier will leave a calling card if they are unable to deliver your parcel, please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 5 working days. If arrangements for delivery/collection are not completed in 5 working days your parcel will be returned back to the Essex Chocolate Fountain Company. Under these circumstances, returned parcels will be treated the same as Returned Orders with delivery costs to and from the original delivery address being deducted from the value of your original order before any refund is made to you. Refunds will be made within 14 days of receipt of the returned order.

Similarly, in the event that you provide us with an incorrect delivery address and your parcel is returned back to the Essex Chocolate Fountain Company, this will be treated as a Returned Order.

Redirected deliveries to an alternative address will incur an additional fee payable by you which must be paid in full before the Essex Chocolate Fountain Company Ltd will agree for this additional service.

Terms and Conditions of Chocolate Fountain Hire

Definitions
‘The Company’ means Essex Chocolate Fountain Company Limited and ‘The Client’ means any person or company contracting with The Company.

The Quote
Following our discussions The Company will provide you with an individual written quotation. It will remain valid for your particular event date unless we notify you to the contrary. Please note that quotations for events booked for the following year may be subject to an inflationary increase on 1st January. Similarly, in the instance that the event brief alters, it may be necessary to review and reissue the quotation.

The Payment
The Company’s services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgment and acceptance by such person of these conditions. When the deposit (or full payment) is submitted, a signed copy of the Terms and Conditions should be supplied to confirm this. Confirmation of your event will be upon receipt by The Client of the requested deposit or full payment. Should The Client not accept these terms and conditions then The Company must be notified with 7 working days of receipt of invoice from The Company. At which time the event will be deemed cancelled.

Payment Terms
The Company have the following payment terms:
• A deposit, based on a minimum of 10 percent of total quotation costs, is required immediately to confirm your event.
• Where a deposit is requested by the Company the balance will become payable 10 working days (Mon-Fri) before your event.
Notification of additional sums due to any inflationary increase for events booked for the following year are payable as above.
• Corporate accounts are required to be settled in full within 30 days of the Invoice Date
Outstanding accounts of 30 days will incur interest at 2% above Natwest Bank Base Rate.
• Cheques must be payable to Essex Chocolate Fountain Company Limited.

Cancellation
In the instance that you need to cancel your event, the following conditions will apply:

• All cancellations must be made by telephone, in the first instance and confirmed in writing or by email. The Event will only be cancelled when The Client is in receipt of a Cancellation Acceptance from The Company, which will either be a written letter or an email from The Company.

• If The Client shall cancel or be deemed to cancel the Event more than three calendar months prior to the Event Date specified in the quotation, then The Client shall be liable to pay 20 percent of the Total Costs in addition to all out of pocket disbursements or costs of The Company in relation to the proposed provision of the Services..

• If The Client shall cancel or be deemed to cancel the Event more than one calendar month but less than three calendar months or more prior to the Event Date specified in the quotation, then The Client shall be liable to pay 60 percent of the Total Costs in addition to all out of pocket disbursements or costs of The Company in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.

• If The Client shall cancel or be deemed to cancel the Event less than one calendar month but more than a week prior to the date specified in the quotation, then The Client shall be liable to pay 80 percent of the Total Costs in addition to all out of pocket disbursements or costs of The Company in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.

• If The Client shall cancel or be deemed to cancel the Event less than one week prior to the date specified in the quotation, then The Client shall remain liable to pay 100 percent of the Total Costs

• Where circumstances beyond The Company’s control prevent us from fulfilling any obligations, The Company will, by notice in writing to The Client, terminate the Contract and return to the Client any balance of the Payment on Account remaining after settlement of all or any costs, expenses or liabilities howsoever incurred in respect of the proposed provision of the Services.

Liability
The Company confirms that they have and will maintain sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate (or scanned PDF image) is available upon request. The Company follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs, to a maximum of four hours after being removed from refrigeration. The Company advise that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at The Clients discretion and therefore becomes their responsibility.

Where The Company use The Clients’ kitchen facilities, they will be thoroughly reviewed prior to the Event but if they are deemed to be unusable on the Event Date, then The Company will accept no liability for cancellation of the Event.

Delivery
The Company operates a free delivery policy up to a limit of 50 miles. Delivery charges will apply thereafter, dependant upon distance, unless otherwise agreed.